Results of our customer satisfaction survey : Thank you for your confidence

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At SOMOCAP, customer satisfaction is a cornerstone of our strategy. At the end of 2024, we conducted a survey to better understand your expectations, assess our performance and identify priority areas for improvement. The results are clear and encouraging. An NPS of 59: an excellent level of satisfaction With a Net Promoter Score (NPS) of […]

At SOMOCAP, customer satisfaction is a cornerstone of our strategy. At the end of 2024, we conducted a survey to better understand your expectations, assess our performance and identify priority areas for improvement. The results are clear and encouraging.

An NPS of 59: an excellent level of satisfaction

With a Net Promoter Score (NPS) of 59, SOMOCAP far exceeds the standards of the B2B industrial sector, where the average is between 25 and 35. This result places us among the best performing companies in terms of customer satisfaction and loyalty.

This score is a direct reflection of the quality of our exchanges, the reliability of our products and the daily commitment of our teams. It also testifies to the relationship of trust we have built up with our customers.

What you like about SOMOCAP

A number of key points emerged from the survey:

  • Our technical expertise and capacity for innovation
  • The quality of our products and processes
  • The quality of customer relations, combined with a renewed brand image

These factors reinforce our conviction that close proximity to our customers and a detailed understanding of their challenges are essential drivers of performance.

Less impact, more innovation

60% of respondents would like to take decarbonisation further. We have heard this need and will be stepping up our support in this area. This means increasing the use of bio-sourced, recycled and systematically recyclable materials.

Our approach is based on sustainable partnership and shared progress, with industrial solutions that combine performance, innovation and environmental responsibility.

A drive for continuous improvement

Your feedback is invaluable and will guide our future actions. We are listening carefully to you and are fully committed to continuing to develop our offering, in line with your expectations and the demands of your markets.

Would you like to support SOMOCAP?

You can contribute to our visibility by sharing your experience via an online review. It really does make a difference: https: //g.page/r/CRgOnLf8EOLwEAE/review

SOMOCAP, the part that drives your projects forward.